About Cognigy
Cognigy provides conversational and generative AI agents for customer service (chat and voice), including an AI Agent Studio, NLU, voice connectivity and integrations to automate large-scale interactions.
Key Features
- AI Agent Studio for building chat and voice agents and agentic workflows.
- Support for voice, chat, agent assist and multimodal CX.
- NLU + LLM capabilities with integrations to contact center platforms and enterprise systems.
- Insights & analytics, documentation and developer resources for deployment at scale.
Use Cases & Best For
Enterprises that need conversational AI across voice and chat with tight contact-center integrations.
Organizations aiming to automate high-volume interactions while retaining analytics and control.
About Customer Support
AI chatbots and support tools