About Intercom Fin
Fin is Intercom’s AI customer service agent and inbox copilot that generates answers from a company’s help content, past conversations and account data to resolve queries across chat, email and other channels. It includes agent-assist capabilities and analytics for monitoring AI-driven resolutions.
Key Features
- Automated resolutions using knowledge & past tickets — resolves routine inquiries automatically.
- Inbox copilot — summarizes conversations and drafts personalized replies for human agents.
- Multichannel support & vision — works across chat/email/phone and can read images (Fin Vision).
- Optimization dashboards & CX scoring — tools to monitor and improve AI performance.
Use Cases & Best For
Support teams that want to automate routine inquiries and provide 24/7 self-service.
Customer-success and operations teams needing AI-assisted agent workflows and insights.
About Customer Support
AI chatbots and support tools