About Ultimate.ai
Ultimate.ai is an AI customer support automation platform (now part of Zendesk’s AI ecosystem) that builds virtual AI agents to automate conversations across chat, email and messaging, with a no-code builder and multilingual support.
Key Features
- AI virtual agents for chat, email and messaging with deep backend integrations.
- No-code conversation builder for support teams to create automation flows.
- Multilingual support and rapid language onboarding.
- Analytics and reporting to measure automation rates and resolution outcomes.
Use Cases & Best For
Enterprises and large support teams aiming to automate high volumes of repetitive digital support requests.
Teams that need multilingual conversational AI integrated with existing helpdesks.
About Customer Support
AI chatbots and support tools