About Freshdesk AI (Freddy)
Freddy is Freshworks’ AI platform (used in Freshdesk and other Freshworks products) that provides agentic AI agents, a no-code Agent Studio, Copilot suggestions and insights to autonomously resolve service requests and assist agents.
Key Features
- Freddy Agentic AI — autonomous agents that can act across applications to resolve requests end-to-end.
- Freddy AI Agent Studio — no-code tools and pre-built skills to build and deploy AI agents.
- Agent Copilot & reply suggestions — drafts responses and improves agent productivity.
- Insights & analytics — operational metrics and AI-driven recommendations for service teams.
Use Cases & Best For
Support and IT teams looking to deploy autonomous AI agents and Copilot assistance across Freshworks products.
Organizations that want no-code agent creation and cross-application automation for common service tasks.
About Customer Support
AI chatbots and support tools