About Zendesk AI
Zendesk AI is an intelligence layer and set of AI-powered products (AI Agents, Copilot, triage, QA and analytics) that augment Zendesk’s ticketing and messaging stack to automate routing, assist agents, and surface actionable insights.
Key Features
- AI Agents and advanced bots for messaging and email that can resolve customer issues automatically.
- Agent Copilot — AI suggestions, response drafting and contextual agent assistance.
- Intelligent triage — intent, language and sentiment detection to route and prioritize tickets.
- Built-in QA, workforce-management and measurement tools for monitoring AI-driven quality.
Use Cases & Best For
Organizations using Zendesk that want to add agentic AI for automated resolutions and agent productivity.
Teams needing enterprise-grade AI features integrated with ticketing, QA, and WFM workflows.
About Customer Support
AI chatbots and support tools