About Kustomer
Kustomer is an AI-powered customer service CRM platform that combines ticketing, CRM data and automation to triage, route, assist agents, and report on customer service workflows.
Key Features
- AI-powered automation for precise routing and automated resolutions.
- Agent assist features to triage and surface contextual information for faster replies.
- Omnichannel CRM + ticketing — unifies customer history and interactions in one platform.
- Customizable workflows and reporting for performance tracking.
Use Cases & Best For
Teams that need a CRM-first customer service platform with built-in AI routing and agent assistance.
Organizations wanting to unify customer data with support workflows for faster resolutions.
About Customer Support
AI chatbots and support tools