About DigitalGenius
DigitalGenius provides an AI agent platform focused on ecommerce and integrated resolution — combining conversational and visual AI with deep integrations to perform commerce-specific tasks like issuing labels, refunds and order lookups.
Key Features
- Generative AI for personalized, empathetic responses tuned for ecommerce.
- Deep integrations with ecommerce platforms, carriers and ERPs to perform actions.
- Visual AI to interpret images (e.g., product or receipt photos) during conversations.
- Multichannel deployment (chat, email, messaging) and automation analytics.
Use Cases & Best For
Ecommerce teams that need AI to execute commerce tasks (returns, refunds, order status) via deep integrations.
Brands wanting generative responses that pull live data from order and logistics systems.
About Customer Support
AI chatbots and support tools