About Forethought
Forethought builds AI agents (branded Agatha) that Solve, Triage and Assist support agents by surfacing suggested answers, automating case routing, and embedding NLU-driven assistance into agent workflows.
Key Features
- Agent Assist (suggested answers and contextual search) to speed agent responses.
- Triage / Predictions — AI-driven case routing and prioritization.
- Knowledge ingestion and NLU to learn from help articles, tickets and docs.
- APIs and integrations for fast deployment into existing support stacks.
Use Cases & Best For
Support teams that need AI to surface answers, automate triage, and reduce agent handle time.
Companies looking to add NLU-powered search and suggested responses into agent workflows.
About Customer Support
AI chatbots and support tools